Shipping & Delivery
Here at Lucy Pittaway we ship our products around the world and offer a number of shipping options to make sure your items arrive quickly and safely. Please refer to our shipping matrix below for exact shipping costs for each region. For the avoidance of doubt, we do not deliver to PO Boxes or BFPO addresses.
Please be aware that any products being shipped abroad from the UK will incur customs charges in the country of receipt. This is out of our control and is not something we can provide a costing for as each country is different.
Delivery Costs
| Product | UK | Europe | Australia | New Zealand | USA | Canada | ROW |
| Greetings Cards & Bookmarks | £2.50 | £12.35 | £16.00 | £16.00 | £16.00 | £16.00 | £16.00 |
| Textiles and Stationery | £3.95 | £20.00 | £20.00 | £20.00 | £20.00 | £20.00 | £20.00 |
| Ceramics and Cushions | £4.95 | £59.50 | £83.60 | £83.60 | £65.69 | £71.99 | £77.30 |
| Print Only up to 25" | £7.95 | £12.00 | £13.00 | £11.00 | £12.00 | £11.00 | £12.00 |
| Mounted Prints up to 25" | £7.95 | £49.66 | £123.53 | £96.03 | £58.20 | £67.08 | £77.09 |
| Framed Prints 10x10", 12x9", 16x4", 15x7.5", 15x5" | £10.00 | £54.66 | £135.65 | £108.15 | £66.64 | £75.90 | £86.99 |
| Framed Prints up to 25" & Canvas (framed or unframed) up to 30" | £20.00 | £65.33 | £235.46 | £207.96 | £106.09 | £123.80 | £154.50 |
| Print Only 26" and above | £15.00 | £49.66 | £95.01 | £67.51 | £44.38 | £51.65 | £57.48 |
| Mounted Prints 26" and above | £20.00 | £49.66 | £105.72 | £78.22 | £49.61 | £57.53 | £64.85 |
| Framed Prints 26" and above & Canvas (framed or unframed) 31" - 40" | £30.00 | £71.16 | £272.02 | £245.02 | £120.91 | £141.64 | £179.30 |
Where an order includes items from different product types, the shipping cost will default to the higher amount to ensure adequate postage for the larger item.
We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we will notify you as soon as possible.
Delivery Timeframes
Prints
As our artwork products are bespoke and framed prints are made to order, lead times vary and are dependant on a number of factors. Below is a guide to the average lead times for certain products.
- For print only products please allow up to one week for mainland UK delivery. If we have existing stock, it will be delivered within 3-4 days. For Europe please allow 10 -14 days and the rest of the world approximately 4 weeks.
- For Mounted Prints please allow up to 10 days for mainland UK delivery. If we have existing stock, it will be delivered within 4-5 days. For Europe please allow 10 -14 days and the rest of the world approximately 4 weeks.
- For framed prints please allow up to 28 days for delivery in mainland UK except during peak periods such as Christmas where delivery may take between 4-5 weeks. For Europe please allow 2-4 weeks and the rest of the world approximately 4-6 weeks
Our framed prints are bespoke products using quality hard-wood frames manufactured in the UK and framed by our expert team of skilled framers.
Please note international framed print orders will be framed with Perspex instead of glass.
Canvases
For canvases, please allow up to 2-3 weeks for an unframed canvas and between 4-6 weeks for a framed canvas for delivery in mainland UK. Please contact the gallery for delivery times to Europe and the rest of the world.
Homeware & Stationery
For homeware and stationery items, please allow 3-4 days for mainland UK delivery. For Europe please allow 10 -14 days and the rest of the world approximately 4 weeks.
Need it Quickly?
Click & Collect
We understand that sometimes you need your order quickly and we will do our best to accommodate this where possible. One option is to visit a gallery in person to view the range of mounted and framed stock we have available. You can also contact us in advance of your visit as we hold stock across all our galleries and we often transfer stock between stores.
Another option is our Click & Collect which is available as a shipping option at the online check out meaning you can collect your order once it's ready instead of waiting for delivery. Click & Collect is available at all galleries, simply choose your preferred collection location at the time of check out.
If you have specific requirements in regard to a delivery date for an online order and you can’t Click & Collect, please contact the customer service team on info@lucypittaway.co.uk or 01748 810 965 (option 2) and we will be happy to discuss this further. You can also fill out an online enquiry for here.
Artwork Packaging
- Print only orders for delivery within mainland UK will be rolled and sent in a tube or small box.
- Mounted prints will be sent flat packed in bubble wrap and placed in a slim box.
- Framed prints and canvases for delivery within the UK will be packaged in bubble wrap with corner protectors and shipped in reinforced cardboard boxes specifically designed to hold framed pictures.
Note
Framed pictures of size 26 inches and above will be shipped with Perspex acrylic instead of standard glass, regardless of the destination to guarantee safe arrival of your artwork. This also applies to framed pictures of any size being shipped outside of UK mainland. This prevents damage during transit and guarantees the safe arrival of the product.
Just like our glass products, our Perspex is of high grade quality, so your framed picture won’t be compromised but remains durable and therefore safer to ship. Read about caring for your Perspex here.